How to Negotiate a Colocation SLA
A complete guide to colocation service level agreements: uptime guarantees (99.9% vs 99.99%), mean time to repair (MTTR), power redundancy levels (N+1, 2N), penalty and credit structures, and contract red flags to avoid.
Key Topics
- Understanding uptime guarantees and what annual downtime each tier allows
- Why MTTR is more important than uptime percentage for most businesses
- Power redundancy: N, N+1, 2N, and 2N+1 explained
- How to negotiate penalty clauses that reflect actual business costs
- Red flags in colocation contracts to watch for
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